Refund Policy

1.1If a deposit does not credit, create a Support ticket with the transaction reference, network and issue.

2.1Refund/return-of-funds decisions require transaction ownership checks, an authorized reviewer and reconciliation. A submitted request is not confirmation of payment; no automatic success, guaranteed timeline or invented transaction ID is provided.

3.1Lost stakes, duplicate transfers, mistaken networks, disputed settlement and account closure requests require case-specific review. Final eligibility, fees and appeal rules follow these policies.