Complaints & Dispute Resolution

1.1Sign in and open Support to submit a numbered ticket. Message and reply history are retained; a member can send one message per support reply cycle. Pending, Replied and Resolved states identify progress.

2.1State the issue, relevant trade or transaction reference and requested remedy. Request escalation or reopen through Support if unresolved; a response is not a refund or regulatory determination.

3.1External dispute bodies, response deadlines, regulator contacts and governing jurisdiction have not been verified. Do not assume an ombudsman or regulator membership. Final escalation procedures require legal approval.