Transparency & customer protection
Account Closure Policy
- Version
- 1.0
- Effective date
- 17 October 2026
- Last updated
- 17 October 2026
- Contact
- Verified email not supplied; use Support tickets
1.1Request closure through authenticated Support. Include no passwords or public identity documents. Ownership, unsettled positions, pending fund-return requests and required record retention must be reviewed.
2.1Closing access does not erase legitimate withdrawal obligations or permit financial-history deletion. A reviewer must document the decision and final account state.
3.1Account closure, data erasure, reopening and appeal time limits remain subject to approved legal policy. No automatic financial record deletion is promised.
QTX MAX